FAQs

Q. How can I start a live broadcast stream from an Android phone or device which can be seen by 1000s of viewers from any platform including web, set-top boxes, mobile, etc.?

A. Please follow these steps to broadcast:

1. Download Android App and install:
[Request for Link at support@liveonlineservices.com]

2. Enter Stream Name
<Your Stream Name> (eg. "tvdemo100"), to start broadcast after you create an entry in your account below.

3. In your account, create an entry by clicking "Add" and following these steps:
a) Type = RTMP
b) Mode = Link
c) RTMP Stream Link = rtmp://cdn.liveonlineservices.com:1935/live/
d) RTMP Stream Name = <Your Stream Name, as above>
e) Click "Submit"

4. Start the live stream from Android app and preview in web or mobile devices.

Q. How can I start a live broadcast stream from my PC or Laptop which can be seen by 1000s of viewers from any platforms web, setop boxes, mobile, etc.?

Please use the details below to broadcast:

1. Download Flash Media Live Encoder
https://cdn.liveonlineservices.com/download/flashmedialiveencoder_3.2_wwe_signed.msi

2. Enter FMS URL
rtmp://cdn.liveonlineservices.com:1935/live

3. Enter Stream Name
<Your Stream Name> (eg: tvdemo100)

--Sample Flash Media Live Encoder settings

4. In your AllMediaADS account, Create an Entry in VideoAds' tab "Add" by following these steps:
a) Type = RTMP
b) Mode = Link
c) RTMP Stream Link = rtmp://cdn.liveonlineservices.com:1935/live/
d) RTMP Stream Name = <Your Stream Name, as above>
e) Click "Submit"

5. Start the live stream from your PC/laptop and preview in web and mobile devices.

Q. Tips to follow for smooth live broadcast:

- While using mobile apps, do not introduce whitespace before and after ids
- Do not touch the mobile phone screen when the live stream is active/on,
otherwise, the stream may be interrupted/stuck and stalls for 5 min.
- Do not see all streams from one desktop/PC if you are lacking network bandwidth.
- Here's the demo link: http://drfuma.liveonlineservices.com/?1481362&proc=1

Q. How can I link a media file?

4. In your AllMediaADS account, Create an Entry in VideoAds' tab "Add" by following these steps:
a) Type = HTTP
b) Mode = Link
c) HTTP Stream Link = <http link>

eg: http://mediapm.edgesuite.net/strobe/content/test/AFaerysTale_sylviaApostol_640_500_short.flv (Note: MP4 is preferred)
e) Click "Submit"

5. Preview in web or mobile devices.

Q. How can I upload a media file?

4. In your AllMediaADS account, Create an Entry in VideoAds' tab "Add" by following these steps:
a) Type = HTTP or RTMP
b) Mode = Upload
c) HTTP Stream Link = <http or rtmp link> (You can enter either local or remote path)

eg: AFaerysTale_sylviaApostol_640_500_short.mp4 (Note: MP4 is preferred)
e) Click "Submit"

5. Preview in web or mobile devices.

Q. How can I use an external RTMP link to launch a new player?

In your account, create an entry by clicking "Add" and following these steps:
a) Channel ID = <Channel ID>
b) Title = <Title>
c) Category = <Category>
d) Type = RTMP
e) Mode = Link
f) RTMP Stream Link = <Stream Link> eg: rtmp://xxxx.../
g) RTMP Stream Name = <Stream Name>
h) Click "Submit"

Q. How can I setup my LOS Live Encoder?

Steps to configure LOS Live Encoder:
1. Download and extract "LOS_Live_Encoder.rar"
2. Click on "setup" file
3. Click on "Scan" button (wait until scan completes)
4. Type in "STEP 1" the "MAC ID" provided to you via email. (eg: 00-d8-01-06-1c-9a)
5. Click on "Get" button (to fetch the device network assigned IP Address & info)
6. Type in "APP" as "live"
7. Type "STREAM" as "[your Stream Name]"
8. Click on "Update" button

Q. Why am I unable to set start or stop time of my videos?

Please make sure that you have Type "RTMP" with "Streaming/Adaptive" selected, and you have uploaded or linked "MP4" file and selected Stream Type "Recorded" or "VOD"

Q. What video formats and protocols are supported?

All industry standard video formats and protocols are supported including MP4, FLV, M3U8, RTMP, HLS, WMV, M4V, MOV, 3GA, F4V, M4V, HD, F4M, 3G2, MPG, MPEG2, MPEG4, MP3, Progressive Stream, Dynamic Stream, Adaptive Stream, Multibit Stream, Play List, etc. If you have specific requirements, please let us know. We will enable for you. We recommend you use MP4 most of the time. Please see demo page for samples and previews.

Q. How can I add my own logo in the player?

Please click "Logo" button and enter the URL for logo image.

Q. How can I add my own display ads, title, text, information above, below and pre-roll of the player?

Please "Ads" button and enter the HTML code for top, bottom or pre-roll/In-Player Ads. You can include Javascript, CSS, images as part of the HTML. This will allow you to highly customize the look and feel of the player for your website or your clients.

Q. Where can I add in-player scroll text or disable scroll text?

Please click "Scroll" button and enter the text for your scroll text. Please make sure the scroll text is at least the same size as your player width. If you want to disable scroll text, simply remove the text.

Q. How can I change the skin and look & feel of the player?

Please click "Skin" button and select the skin type.

Q. I want to create my own playlist or create my own TV which can be seen on boxes, web, mobile, etc.:

Please click "Play List" button and enter the Play List IDs. For advanced configuration sent us your request via email.

Q. I want to add Play Icons List below my player:

Please click "Play Icon List" button and enter the html/css/javascript with your own Play Icon List IDs. The icons can be of any size and look & feel.

Q. How can I remove or customize DVR, Live, Feedback, Share buttons and options which are displayed in the player?

Please click "Options" button and select options to customize DVR, Live, Feeback, Share links and in-player buttons.

Q. What are other ways to start my video by start time and share that link with others?

If you have "MP4" file and "Recorded" setting, then you can use the following link and pass your Video ID and "startTime" in seconds to start the player and stream at that time:

http://cdn.liveonlineservices.com/upload/getFlashVideo.php?id=[Video ID]&startTime=[Start Time in Seconds]

Example: http://cdn.liveonlineservices.com/upload/getFlashVideo.php?id=1454852&startTime=13&width=100&height=100

Q. What are other ways to adjust my player sizes and share that link with others?

You can easily change width and height of this example URL.
Example: http://cdn.liveonlineservices.com/upload/getFlashVideo.php?id=1454852&startTime=13&width=100&height=100

Q. What else should I do load my videos smoothly?

One way to improve and smooth the load time, you can try changing the link type from Progressive, Adaptive, or Live streaming. Usually, Adaptive solves the issue.

Q. Can I change the link type from HTTP to RTMP or RTMP to HTTP?

Yes, you can change the link type from HTTP to RTMP or RTMP to HTTP. Simply, edit the video record by clicking "Edit" and make the changes.

Q. What is the example code of Title Top or Bottom banner?

Q. What is the example code of Ads Top or Bottom banner?

Q. What is the example code of Play Icon List?

Q. What are the Terms & Conditions for ads?

Here's the link for Terms & Conditions: Terms & Conditions

Q. What is the Copyright Policy?

Here's the link for Copyright Policy: Copyright

Q. What is the Privacy Policy?

Here's the link for Privacy Policy: Privacy

Q. What are the Terms & Conditions for videos?

Here's the link for Terms & Conditions: Terms & Conditions

Q. What are the Live Online Services LLC's "Refund", "Return", "Cancellation", "Subscription", and "Installment Payments" policies for products & services?

- Live Online Services, LLC., DOES NOT offer refund, return or cancellation for delivered or purchased products and services.
- Live Online Services, LLC., DOES NOT offer installment payments for products and services.
- Monthly subscription of services can be offered through approved agreement. The subscription payment will be due once a month on a fixed date.

Q. Does All Media ADS provide the video hosting platforms?

Live Online Services, which is the sister company of All Media ADS, provides video hosting platforms.

Q. Do you have MP4 test files so that I can test with your platform?

Here's the webpage that list all types of formated MP4:
http://download.wavetlan.com/SVV/Media/HTTP/http-mp4.htm
Note: Please right click and copy external media link to use in our platform.

Q. What are the top four conditions for video and display ads with player?

- If you have your own song or video files, you can link or upload files by using "VideoAds" tab in your account.
- If you want to run your own display ads over video/player, please use "Ads" tab for Top & Bottom ads.
- If you use your own display ads within player, we may not be able to give you video ads.
- You can either use our video ads or display ads, but not both.

Q. Quick 4 steps to enable video or audio player with ads -- that is simple!

1. Click "VideoAds" tab
2. Click Type "HTTP"
3. Input Mp4 or Mp3 file link
4. Click Submit.

Q. Do I pay for hosting and bandwith for my player, streaming, and linked or uploaded files?

The player platform and services are 100% FREE. There is no cost for any of the features and services provided to you. Instead, we will pay you for serving video or display ads with our player and streaming platform.

Q. How do I use IFRAME and cut a view from another window or website?

Our Example link:
http://cdn.liveonlineservices.com/upload/getFlashVideo.php?id=1455189

Steps:
1. Save an HTML file with IFRAME code
2. upload to our platform

IFRAME file Example:

[Example]

Q. What is the benefit of me submitting my videos? will I be able to earn anything out of that?

Yes, you will earn on videos ads if your video gets approved for serving video ads.

Q. How can I monetize from video ads?

There are two ways you can monetized from video ads:.

1) Add your own videos by clicking "VideoAds|My Account|Add" and then adding the code to your site by clicking "Code" button. Simply copy/paste the code into your site.
2) Add the existing videos to your sites by clicking "VideoAds|Monetize|Code". Copy/paste the code into your site.

Either of the above method will generate revenue in your account for serving videos on your site through video ads. You will see video ads earnings by clicking "VideoAds|Earnings".

Q. How can I become premium partner for serving videos ads?

Please note that video ads earnings are 3-4 times higher than regular website ads.

If you will post at least 200 videos, we will make you a premium partner. That means your earnings will go 5-6 times higher due to premium ads serving with our major ads providers.

Q. How can I bulk upload my media files including videos, pictures, etc.?

There are several ways to bulk upload your video files. One way is to FTP the files, which will trigger the bulk upload that is probably the fastest way. The other way is to manually enter the bulk file and upload within your account's upload screen all at once.

Easy Steps for Bulk Upload:

STEP 1:
Upload media files (videos,pic,etc.) in /videos folder:

1. FTP to cdnXX.liveonlineservices.com
2. username: <username>
3. password: <password>

Tip: Do not use "SFTP" protocol. Use only "FTP" protocol.

STEP 2 (OPTIONAL if you want specific names):
Upload config file in /videos folder above:

1. bulk.txt - Delemited (FILENAME|TITLE)

STEP 3:
Trigger bulk process from YOUR ACCOUNT after uploading all media files (videos, pic, etc.) and "bulk.txt" file into /videos folder:

1. Click "Add"
2. Mode: Link
3. Type: HTTP
4. HTTP Stream Link: bulk

Tip: Choose all perferences before running a bulk process such as player skin, size, options, category, etc.

Note:
Attachments include files for your trial and tutoral showing how to bulk upload:
-Sample (blank.mp4) file
-Sample (bulk.txt) file
-Tutorial (bulk_how_to.mp4) showing how to bulk upload videos into your account.
-Choose all perferences before running a bulk process such as skin, sizes, options, category, etc. -All media files (videos,pic,etc.) and config files go into /videos folder.
-Do not add folders to /videos folder. -The config file name is "bulk.txt".

-Example of bulk.txt" file:
-------------------
test.mp4||TEST TITLE 1
test2.mp4||TEST TITLE 2
testing.png||MY PICTURE
END
------------------

Q. What is the example of adding RSS Feed?

Click Here

Q. Why am I seeing default or demo banners with my embed code?

The banner is a placeholder by default and is a self-managed feature in "My Account." Your can "Edit" a record and then click "Ads" tab where this placeholder / demo banner can be removed or replaced with any other banner. This feature is self-managed. For additional help, please open a ticket here http://lostream.com/site/?page_id=360 or send a request to support@liveonlineservices.com.

Q. How can I manage banners and ads for my media records and embed code?

Please follow these simple steps to manage banners:

1. Login to your account.
2. Click on "Edit" button of any listed record.
3. Click on "Ads" button

You will see all banners options in "Ads" sections. You can remove code or add your code in this section for any banner.

Q. How to clear Facebook cached links and data?

1. Enter your website link here:
https://developers.facebook.com/tools/debug/
2. Click "Fetch New Scrape Information."

Q. My live TV streaming is not working properly with some videos.

1. Please click "Validate" in your Live Section to find and remove videos from the playlist that are causing intruption especially some videos may be corrupted or have uncompressed audio streams.

Q. How do I add LOS live tv player to Facebook?

Follow these simple 2 steps:

1. Add the following code to facebook:
[SECURED IFRAME LOS CODE]

2. Adding Iframe App to your Facebook Page.
- Go to your Facebook page and on the search bar enter "Static HTML: iframe tabs" or visit this link https://apps.facebook.com/static_html_plus.
- Click the "Add Static HTML to a Page" button.

Q. How can I use LOS API programming interface to integrate media content in my application?

4 Easy Steps to integrate API in applications including Web, Android, Apple, other platforms.:

1. Use Video ID from ABCTV Channels URL:

Example 1:
http://ABCTC.tv/?14727599&proc=1
--->Video ID: 14727599

Example 2:
ABCTV Live TV:
http://abctv.tv/?14717799&proc=1
--->Video ID: 14717799

> 2. Use API key = 323432210094321xxxxxxxxxxxxx

3. Use the following PHP code to make an HTML POST to retrieve Video URL if you are using webpage:

$fields = array(
'id' => '14717799',
'key' => '323432210094321xxxxxxxxxxxxx',
);
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL,"http://cdnxxx.liveonlineservices.com/getLOSxxxxx.php");
curl_setopt($ch, CURLOPT_HEADER, 0);
curl_setopt($ch,CURLOPT_POST, count($fields));
curl_setopt($ch, CURLOPT_POSTFIELDS,$fields);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
$Video_URL = curl_exec ($ch);
curl_close ($ch);
print $Video_URL;
?>

Since you are using XCODE, please use this:
For APPLE Objective-C, use the following example to make an HTTP POST to retrieve Video URL:

https://developer.apple.com/library/mac/documentation/Cocoa/Conceptual/URLLoadingSystem/Tasks/UsingNSURLConnection.html

4. When you retrieve the URL, use the link for playing a video using the native Apple player:

Example Video URL:

http://cdnxxx.liveonlineservices.com/hls/ABCTV.m3u8?Hkey=fZ1153924912gF2630ZX1xxxxxxx

Q. For bulk upload media files, I want to use Live Online Services' Media DropBox?

"2" Easy Steps for Bulk Upload via Media DropBox:

STEP 1:
Upload media files (videos,pic,etc.) in /videos folder:

1. FTP to cdnXX.liveonlineservices.com
2. username: <username>
3. password: <password>

Tip: Do not use "SFTP" protocol. Use only "FTP" protocol.
STEP 2:
Trigger bulk process from YOUR ACCOUNT after uploading all media files (videos, pic, etc.):

1. Click "Add"
2. Type: Link
3. Mode: HTTP
4. HTTP Stream Link: bulk

Additional Bulk Upload instructions: http://cdn.liveonlineservices.com/docs/FAQ.html#BULK
Tip: Choose all perferences before running a bulk process such as player skin, size, options, category, etc.

Q. Why my website page is not importing the correct images in facebook?

Please clear facebook cache: https://developers.facebook.com/tools/debug/og/object/

Q. How can I clear the webpage cache for a specific page?

Click on Copyright "©" symbol to clear the cache for the page that is shown at the bottom of each webpage.
or
Simply browse to the link "http://?reload=true"
You can also clear cache from your account.

Q. How can I clear the webpage channel cache?

Simply browse to the link "http:///?1460480&option=chl-&reload=true&proc=1&cronj=true"
eg: http://a2z.com/?1460480&option=chl-SGVhbHRo&reload=true&proc=1&cronj=true

Q. What are the levels of caches?

Cache Level "A" is for specific content
Cache Level "B" is for specific page
Cache Level "C" is for entire website
Cache Level "D" is for web browser or client-side
Cache Level "E" is for web server or server-side
Cache Level "F" is for reloading the first webpage
Cache Level "G" is for cloud flare
Cache Level "H" is for content delivery network

Q. How can I clear the homepage cache?

Click on "v10" the bottom of any page.
You can also clear cache from your account.

Q. How do I clear the entire website cache store?

Simply browse to the link "http:///removeCache.php".
You can also clear cache from your account.

Q. How much it costs for unlimited bandwidth for live stream/custom tv?

Unlimited Bandwith Charges is the same as "Live & VOD Streaming" cost.

Q. How much it costs for additional storage?

Additional storage: 50GB requires $129 each monthly lease.

Q. Is there any bandwidth/traffic/viewing hours limitation on streams/hosting based on regular monthly package?

The standard package limits incude: 300GB monthly bandwith, 30GB storage, and 2500 Viewer Hours. Additional 300GB bandwith will cost $149.

Q. What is the file upload limitation?

The standard package limits include: 500MB is the file uplaod limit. For additional 500MB file upload limit, $45/month will be required.

Q. Can I embed DVR videos?

Yes, you can embed individual DVR videos as you do other videos in you account.
We will give you API access to get all DVR videos that will allow you to integrate in your websites.
However, you will require to sign up for web for each channel,
which will also automatically populate DVRs on a LOS provided media portal.
Either way, embed will be available.
Similar features will be available for DVR and archiving as in your media account.
By the way, embeding with the main live player for each channel will be available anyway
and DVR will be part of it.
Therefore, DVR for individual embed may be not necessary.
It is your business decission. We have both options available.
DVR videos are for all platforms. DVR file names will auto archive will
include time and channel names.

Q. What does the comprehesive streaming setup include?

1) Up/down streaming services,
2) Website Stream,
2) Initial startup comprehensive cost,
3) Android Stream,
4) Apple Stream,
5) VOD & Live stream,
6) Account Services, Support, COTS/Tools, Hardware, Software, Maintenance, CDN, hosting, Cloud Systems, etc.,
7) Distributed solutions including embedding technologies to deploy on 100s of websites,
8) Ads insertion technology
9) and much more.

Q. How much is SDI encorder will cost?

SDI encoder will cost 50% more than regular SD encoder.

Q. How much is HD encorder will cost?

HD encoder will cost double in price for regular SD encoder.

Q. How much will it cost to have a "Private Label" or "White Label" streaming account setup?

5% of monthly cost or $500 per month if your monthly bill is less than $20k.

Q. Can I get an exclusive deal for my TV channel streaming for a particular region?

We can provide you an exclusive deal at No Charge for Third-party Licensed TVs which you signed up with us for
at least 4 years of commitment. Otherwise, you will have to pay a monthly fee
of $35K/mo for two years or yearly minimum commitment of $380k in sales with 50% upfront deposit.
All terms and conditions have to be reviewed and approved by all impacting stakeholders for the exclusive deal to be effective.

Q. Can I modify your solutions to our requirements?

We are not going to deviate much from the standard solutions that you have already
seen (at http://losplayer.com) and have used or have been demo-ed. If you want changes and customization,
that may costs more. However, most of the solutions can be customized by you in your account.

Q. How much will i have to pay monthly for Cloud TV Solution for best HD/4k resolution, so i quote customers here ?

Typically in most cases, the cost is 2x-4X times than what is listed on LOS website for standard streaming.

Q. Does Bagpack streams to DSNG van OR directly over internet?

Bagpack can be configured to send stream to DSNG or any end point over the interent.

Q. What are the wireless ranges available for Bagpack?

Bagpack wireless range commensurates with your wireless router, hotspot or cell phone internet connection. Wireless depends on your Internet Hotspot, mobile tethering or router range.

Q. What is the monthly subscription fees of bagpack?

Monthly subscription is the same as TV live streaming. Check LOS website for prices.

Q. Why am I getting Chrome or Firefox's desceptive site warning messages upon browsing my webpage?

It is most likely you are using an external link, which is marked by Google or third-party web inspectors, as a desceptive site/link. Please remove such a link from your webpage.

Q. Where can I get the embed code?

There are two ways to get Embed code:
1. Embed Code of several types are available in your account under "Embed" for each record. Please click "Code" to grab the code.
2. Embed Code is also available publicly for each record on your site. Please click "Embed" below to grab the code.

Q. How can I add wallpaper at page-level?

Add the following code in any Ad type under "Ads" section:


Note: Add background wallpaper link in above code.

Q. How many types of ads integration available?

Let us explain about many ways of introducing commercials & ads through LOS systems and capitalize for your media in a BIG WAY!

LOS provides live streaming ads insertion unique techniques through live streaming segmentation, dissection, interval and insertion methods.

That means, LOS "Automatic Ads Insertion" will introduce by burning a set of ads right into the live streams by a given interval.

Let's say, every 30 minutes, roll of 10 ads can be displayed for an interval of 5 minutes.

This sophisticated method is not available anywhere. This is an LOS proprietary solution which gives customer a new edge to stand-out in the market and earn good ads business through the use of an innovation "Automatic Ads Insertion" technique.
LOS also provides several other methods for ads insertions (over 15 points ads positions) which is again LOS proprietary solutions that works very well with only LOS platforms:

Video Ads Insertions through the use of API
- Pre-roll
- Mid-roll
- Post-roll
- Qpoints

Display Ads Insertions through Corporate Ads
- Top Banner
- Bottom Banner
- Side Banners
- much more.

Ads Insertions through schedules, presets and Cloud Tv platforms
- Ads gets burned into streams at a given time
- Multiple insertion points

Display ads, video-in-video, scroll ads, and much more.

LOS provides many means of capitalizing through many means of introducing ads insertion techniques and methods.

We guarantee you these packaged technique is unique, exceptional, innovative and no where to be found. We have unique ads bundled solutions that makes money for businesses.

Q. Why do I need bagpack w/ LOS Live Encoder?

Due to multi-point and multi-platform distributive solutions, including distribution of the live stream to web, mobile (android & iphone), apps, Roku, Regal, Shava, Jadoo, Smart TV, and numerous other future platforms, LOS proprietary and integrated solution will be needed to work for your Live TV Live Streaming requirements. Therefore, the LOS Live Encoder hardware device with WIFI/HOTSPOT will be required to fulfill your Live TV requirements.

For your Live Cloud TV 24X7 solution, which you may currently have with LOS, there is no hardware device needed. However, if you want to live stream, and even have mobility while you shoot, to send the live stream to your Live Cloud TV platform, you will need to optionally acquire LOS Live Encoder.

Let us explain. This solution comes in a bag with up to 10 hours re-chargeable battery pack, which can be used in any field, anywhere and anytime. In other words, once you utilize the LOS Live Encoder solution, you will quickly realize that this is a powerful and unique solution for your Live Cloud TV because you will be able to use in any field, without much setup and hassle. Mostly it is a plug-and-play solution. All you will have to do, ship the bag to your crew. The LOS Live Encoder device will take a video input and stream directly to your Live Cloud TV and distribute to multiple platforms, as per requirements, through the use of Cloud TV integration. The live streaming timing can be scheduled via LOS Cloud TV management panel.

The LOS Live Encoder device is needed if you want to use your Live Cloud TV to distribute the stream to all platforms, as per your current requirements. Otherwise, if you want to use a third-party hardware solution then LOS CDN / Cloud solution will require to co-locate the appliance/solution at the LOS facility to distribute all required your Live TV streams to various platforms. This will double your cost and impact the live streaming performance due to pass-through multiple entry points.

We hope this explains. We appreciate your business and interest in Live Online Services, LLC., platforms and services.

Q. Why do I need TV Guide and Program Guide?

LOS platforms come with in-built Scheduler that allows your Live TV "24x7" team to do the programming of media content by "dates," "days," "hours," and "seconds."

The build-in Schedule is required for "Program Guide" and "TV Guide" that can be published on your websites and mobile apps, as shown in the example below:

Example 1: Program Guide:
http://eye95.tv/?1480379&proc=1

Example 2: TV Guide
http://eye95.tv/?1480378&proc=1

These are unique and innovative solutions that are not available anywhere, which can be offered for your Live Tv team. Once enabled, the system will automatically generates "Program Guide" and "TV Guide" for MAQ Live TV "24x7" and then publish to websites and mobile apps.

These TV Guide and Program Guide will help show advanced schedules to your audience for your up coming programs and live events. This will develop and engage your audience interest in your new shows and up coming events.

The "TV Guide" and "Program Guide" will also give your Live Tv a very professional look and feel and you will be a step closer to launch on many of world's connected platforms.

Please let us know when you are ready for publishing "TV Guide" and "Program Guide," so that LOS team can further assist.

By the way, "TV Guide" and "Program Guide" is an optional feature which you will be required to order. Otherwise, you have a full access and control to schedule your programs within your current setup and account.

We appreciate your business and interest in Live Online Services, LLC., services and platforms.

Q. Who is responsbile for managing and maintaining Media Content that is used in Live Online Services' systems?

-Live Online Services is not responsible for managing, maintaining, promoting, consuming, and reviewing any media content. -All media content that is added to customer account must be authorized and permitted.
-Customer must review and improve all media content before adding to their account.
-Customer is fully responsible to add videos and media that are ERROR-FREE, otherwise, their Live TV service may introduce a corrupted transmission. Customer can ensure that they have a better media file by rendering and using the third-party and latest rendering software such as ADOBE PREMIERE, FINAL CUT PRO, etc.

Q. What are the benefits of using "LOS Media DropBox"?

-LOS Media Dropbox is simple, universal, powerful & fast media promoting & processing system.
-LOS Media Dropbox will allow your Cloud Live TV and Media Portal content contributors to add files from anywhere in the world.
-Your Live TV Teams would simply drop the files by using the login credentials and then you can bulk process all media files at once to get into your Media Portal and Cloud Live TV.

Q. What is "User Account Plus w/ GEO Cloud Location"?

This powerful feature will allow multiple members of your Team to share Cloud Live TV account from multiple geographical areas in the world and contribute the media content, consolidate and collaborate work, and manage the live TV programming for the Cloud Live TV "24x7" transmission.

Q. What is "Automatic Ticker Insertion"?

You can now easily manage the live ticker from your account and update the instant scroll text on the live TV screen that will be distribute to all external connections such as JADOO, SHAVA, APPLE, ANDROID, WEB, Desktop, Embed, and others.

For example, if you are a scorer in a cricket field, you can update the scroll or static text and the "Automatic Ticket Insertion" will instantly show the updated cricket scores on the live TV screen for your viewers across all connected platforms, as mentioned above.

Q. What is "ADS Package PLUS"?

ADS Package PLUS works in conjunction with "Automatic Ads Insertion" that will allow multiple ads packages to run consecutively.

For example, you can program ads package "A" to run in 30 minutes and package "B" to run in 1 hour. The automatic ads will repeatedly run in this sequence.

In addition, "Ads Package PLUS" will allow large programs to run in between streams. This could become very handy feature when you want to do an urgent media campaign on the fly without much TV programming. You will simply add the program package ID to "Automatic Ads Insertion" module that will run through "Ads Package Plus"

Q. How can I prepare my old videos for Live TV?

Our cumtomers have successfully re-rendered old videos by exporting vidoes using
"EXPORT TO IPAD" and BITRATE of 1000 in ADOBE PREMIER, EDS, and FINAL CUT PRO.

Q. I am unable to load presets

Follow these simple 4 steps:

1. Click "Live" button in My Account.
2. Click "Presets" button.
3. Click plus "+" button to expand preset section.
4. Click "Load" button to load your desired preset.

Q. What is the acceptable format for RSS XML Feed for Live TV hosted by LOS?

Here's the example of RSS XML Feed format:
- https://en.wikipedia.org/wiki/RSS#Example

How to use the Ads Scheduler module for Squeeze, Overlay and Normal screen ads?

Ads Scheduler's L-Shape Automatic Ads Insertion example picture:



Similary, you can use Overlay, Normal, Squeeze, Lower-third and unlimited ads insertion ways using the
options available in your account if you have subsribed to Automatic Ads Insertion and Squeeze Ads Modules.

To use Squeeze Ads Module, you will require to subscribe the Automatic Ads Insertion or Automatic Program Insertion module as well.

When you have added all schedules, you will then require to refresh or start the Automatic Ads Insertion or Automatic Program Insertion Modules.

You may create image from text here:
* http://dummy-image-generator.com/
* https://dummyimage.com
* http://rndimg.com/
* http://www168.lunapic.com/ * http://losplayer.com/?page_id=1235

Q. How can I stream now to YouTube?

Follow the YouTube instructions for "Stream Now":
- https://support.google.com/youtube/answer/2853700

Note: Please simply copy the server URL and stream name/key and provide us so that we can configure it for your live streaming distribution to YouTube.

Q. How can I stream now to Facebook?

Follow the Facebook instructions for "Live Video":
- https://www.facebook.com/facebookmedia/get-started/live

Note: Please simply copy the server URL and stream name/key and provide us so that we can configure it for your live streaming distribution to Facebook.

Q. What are benefits of using LOS Media Portal?

LOS Media Portal comes with Automatic Content Management System (CMS).

You can change graphics, logos, themes, colors, RSS-FEED, article view, text-view, video-view, etc.

All categories and channels will be automatically populated as you run you schedule programs in your Live TV. This will help you reduce time in Website Content Management for your TV Media Portal.

The LOS Media Portal also comes with 200+ Social Media Sharing, Live Chatting, Web Caching, Search Engine Optimization (SEO), Responsive Design, Facebook Integration, Double Comments Plugin, World-wide Stats, Extensive Analytics, Content Rating, Self-Promotion, Self-Marketing model, Multiple-Domain Pointing, Contact Form, Messaging, TV Guide plugin, Games portal, RSS-FEED plug-in, Content Syndication, Daily Motion Integration, Vimeo Integration, Disqus Sharing, YouTube Integration, and much more.

You can add any media including articles, photos, videos, live content, live broadcast, games, flash, pdf, html, external code, external links, and much more.

Q. How can users upload their videos and pictures to my web channels?

Use the following User Generated Content (UGC) for allowing public to upload their media content for your review and approval for your TV:

http://cdn.liveonlineservices.com/?[VIDEO ID]&iUpload=true&logo=false&scroll=false&menu=false&proc=1

Note: Use the Video ID of the channel in which you want users to upload.

Q. Create a short URL:

You can shorten URLs to make them easier to share using the Google URL shortener. For example, the short URL http://goo.gl/l6MS takes people to http://googleblog.blogspot.com/2009/12/making-urls-shorter-for-google-toolbar.html.



Q. Enable Flash in Chrome Browser:

Check Chrome Flash Settings

Open a new tab and type in chrome://flags.

Make sure that Prefer HTML over Flash and Run all Flash content when Flash setting is set to “allow” are set to Default. Open another tab and type in chrome://components. Under Adobe Flash Player, click the Check for update button.>



Q. How can I play-back in real-time my live transmission when I am using LOS Live Encoder device?

For live transmission media play-back in real-time, please download the following mobile Android App for LOS Live Encoder:

LOS Live Encoder - Android App

Q. I want to use the RSS Widget for my content to enable on my website

Use the following free widget to create your account feeds :

http://www.surfing-waves.com/feed.htm

Example LOS Feed: http://feed.liveonlineservices.com/?idx=MQ5NDk5Mg==&cat=0

Demo:

widget @ surfing-waves.com



Q. LOS Abbreviations:

DF - Duplication File
DT - Duplication Tite
OS - Out-of-Sync
UGC - User Generated Content
ING - Ingested Content
DIS - Distributed Content
MOV - Moved Item
PUB - Published
SYN - Syndicated
PRO - Promoted
TRA - Transit
NAT - No Audio Track
EXR - External Record
HPM - Hyprid Playlist Model
MTP - Mini TV Platform
DTP - Desktop TV Platform
IVT - Incomplete Video Transmission
ASRI - Automatic System Restart Information
API - Automatic Programs Insertion
AAI - Automatic Ads Insertion
SAI - Squeeze Ads Insertion
OAS - Overlay Ads Scheduler
NAS - Normal Ads Scheduler
SAS - Squeeze Ads Scheduler
DDF - Duplicate Deleted File
AOS - Audio Out-of-Sync

Q. Why my videos are missing some segments?

This problem mostly occur due to editing errors. When exporting from Adobe Premiere, Final Cut Pro or any other editing tool, please make sure to export the entire Timeline of the video rather than In / Out or Spacebar timeline.

Q. What is the difference between Cloud TV, Hybrid-Cloud TV and Cloud-Free TV ?

Cloud TV - TV runs 100% from cloud infrastructure
Hybrid-Cloud TV - Cloud TV hot links remote files
Cloud-Free TV - All runs at client's location

Q. How do I hot-link files in my Hybrid-Cloud TV?

1. Login to your account.
2. Click on "Edit" button of the listed record of your Live TV.
3. Select "link" in "Mode" drop-down.
4. Click on "Hot Link" to select your files.

Note: By default, Java is installed. If it is not, please do so from here: https://java.com/en/download/

Note: To install & unzip the package for Desktop, please click "LOS Hot Linker Hybrid-Cloud Desktop Package

Note: Once the package is installed, please click on "start" command from "bin" folder.

Note: Browse to this address: http://127.0.0.1:8080/videos/list.jsp

Note: To add videos, please access "webapps" folder and create folders and filers in it.

Note: For additional help, please open a ticket here: http://lostream.com/site/?page_id=360 or send a request to support@liveonlineservices.com

Q. Managing Cloud-Free Desktop platform (ready for over 3+ BILLION devices worldwide):

Important Note: Desktop Package will work on Windows, MAC, Linux and other Desktop environments. By default, Java is installed. If it is not, please do so from here: https://java.com/en/download/

Follow these 4 easy Steps to start live TV:

GUI (Graphical User Interface):
1. Launch by clicking "launch.bat"
Or
CLI (Command-line Interface) for advanced users:
1. Add Videos / MP4 files to "/VOD" directory
2. Create Playlist by running --> "java -jar LOSStreamer.jar -make"
3. Edit playlist (playList.txt) to adjust videos to play first from top to bottom.
4. Start TV with Playlist by running --> "java -jar LOSStreamer.jar -playlist"

-------------------------------------------

OPTIONAL:
5. Start TV without Playlist by running --> "java -jar LOSStreamer.jar -noplaylist"
6. Stop TV --> "java -jar LOSStreamer.jar -stop"

Note: To install & unzip the package for Desktop, please click "Cloud-Free Desktop Package
Note: Please unzip in directory path that is without spaces in its name (eg. / or c:/) Note: To configure CDN settings, please edit config.properties file.
Note: For embed code or additional help, please open a ticket here: http://lostream.com/site/?page_id=360 or send a request to support@liveonlineservices.com
Note: Do not add videos without audio track and make sure virus & firewall do not block this program.
Note: If you want MAC, LINUX, UNIX and other systems platforms support, please let us know.
Note: Get the latest update here: "UPDATE
Note: To avoid SmartScreen, you may choose to disable the windows featrur: "https://www.ampercent.com/disable-smartscreen-filter-windows-1088-1/18747/
Note: You may download VLC player as your favorite choice of player: "https://www.videolan.org/vlc/download-windows.html
Note: MAC users may need to launch the application first by right-clicking on "start.jar" file and right-clicking to "Open With" and "Java Launcher (default)"
Note: External or any live link can be added to PlayList.txt file. Example: "EXT::rtmp://liveonlineservices.com/live64/guru"
Note: It is recommended to install on operating systems that are build after 2007. If you are using 32-bit OS, please explicitly install Java SDK 32-bit binaries. Otherwise, Java SDK 64-bit will be required.
Note: Please disable sleep mode and hibernation mode for running Cloud-Free platforms
Note: For MAC users, please disable auto termination of application: "defaults write -g NSDisableAutomaticTermination -bool yes" and also change permission for launch.sh to "chmod a+x launch.sh"
Note: For MAC or Linux users, wanting to double clicking on "launch.sh" file, please edit and change the home directory path.
Note: MAC or Linux users may have to disable in "advanced.properties" file by editing to "generatePTS=0,globalHeader=0,streamLoop=0"
Note: MAC or Linux users may have to increase compression rate to "5"

CLOUD-FREE DESKTOP PACKAGE GUI HELP

Configuration:

CDN - CDN Name
App Name - Application Name
Stream Name - Stream Name
Quality - (high) 1 to 50 (low)
Threads - 1 Thread per CPU
Compression - (low) 1 to 7 (high)
Frame Rate - Normally used 29.97 or any value.
Resolution - (high) 1 to 6 (low)
External Site - Embeded player website link

Logo:
Logo - File Name
Dynamic:
1 - Animated Gif file
2 - Static Gif file
3 - Replace-able PNG file or video file
4 - Any static graphic
X-Position: Logo X positon
Y-Position: Logo Y position

Live:
Live Link: Any external live link (eg. rtmp,rtsp,hls,m3u8,mp4,http,etc)

Scroll Text:
Enabled - "none" if disabled. "yes" if enabled.
Scroll Text - Scroll Text file name
Scroll Speed - (low) 1 to 100 (high) or above.
X-position - Scroll X position
Y-position - Scroll Y position
Font - file name
Font Color - any web color
Font size - (low) 1 to 40 (high) or above.
Font Opacity - (high) 0 - 1 (low)
BG Color - any web color
BG Opacity - (high) 0 - 1 (low)

Time:
Enabled - "none" if disabled. "yes" if enabled.
Time Code - Time code or "localtime"
Time Format - Time format or "%H %M %S"
Time Location - Time standard text
X-position - Scroll X position
Y-position - Scroll Y position
Font - file name
Font Color - any web color
Font size - (low) 1 to 40 (high) or above.
Font Opacity - (high) 0 - 1 (low)
BG Color - any web color
BG Opacity - (high) 0 - 1 (low)
Border Width - (low) 0 - 5 (high) or above.
Rate - any or "25"

RSS Feed:
Enabled - "none" if disabled. "yes" if enabled.
Scroll Text - Scroll Text file name
Scroll URL - RSS Feed live link
RSS Scroll Speed - (low) 1 to 100 (high) or above.
X-position - Scroll X position
Y-position - Scroll Y position
Font - file name
Font Color - any web color
Font size - (low) 1 to 40 (high) or above.
Font Opacity - (high) 0 - 1 (low)
BG Color - any web color
BG Opacity - (high) 0 - 1 (low)

Q. Managing Cloud-Free Android Mobile platform:

Follow these 2 simple Steps to start live TV:

1. Add Videos / MP4 files to "/Videos" directory (External SDCARD /Videos)
2. Start TV by launching the app

Note: To install & unzip the package for Android Mobile, please click "Cloud-Free Mobile Package

Note: To configure CDN settings, please add "config.properties" file in "/Videos" directory (usually resides in "/mnt/sdcard".

Example: "config.properties" files can contain the following settings:

Home=[current directory]
quality=20
cdn=cdnxx
appName=livexxx
streamName=demoxxx

Note: For embed code or additional help, please open a ticket here: http://lostream.com/site/?page_id=360 or send a request to support@liveonlineservices.com

Q. How can I set port forward in my router?

6 Steps to follow:

1. Enter your router's IP address in the address bar of a web browser. This will open your router's configuration page. ...
2. Enter your username and password. ...
3. Find the Port Forwarding section. ...
4. Find a pre-configured entry. ...
5. Create a custom entry. ...
6. Save your settings.

Q. How does Matrix Programming work?

The LOS Hybrid-Cloud maps to files can be matrixed to updated media content.

The Matrix Programming with Advanced, Fast and Automated scheduling options

can bring out live TV transmission at blazing speed.

Q. How can I convert ATOM to RSS?

Use the following link to convert ATOM to RSS:

Q. What is AOS?

Some of your videos may show AOS (Audio-out-of-Sync) in title as you upload them.
This error usually occurs due to Audio track length is shorter than Video track.
If this issue is not fixed, it can cause audio sync issue in live streaming.

If you still want to use these uploaded records in Live TV,
edit the record and select "Live-Ready" for to be included in Live TV